IT Assistant

Job Title: IT Assistant

Reporting to: IT Senior Officer

Sector: IT

Location: Main Office

Contract Duration: 6 months

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No. 284. Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships. NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and child protection, WASH, Shelter, and Governance and skill-building.

NMO is looking for an efficient and qualified person to fill the position of IT Assistant to carry out the following tasks and responsibilities:

Tasks and Responsibilities:

1. Administering and managing organization Odoo ERP System.
2. Working on developing the organization's ERP System and clouding services.
3. Assess the effectiveness and efficiency of the organization's IT systems.
4. Evaluate and suggest the best organization IT Services and ERP System
5. Testing the new systems to validate that they are working as expected.
6. Delivering completed software products to clients and performing regular checks on the products' performance.
7. Reporting all improvements made, as well as any setbacks.
8. Updating and maintaining system documents.
9. Liaising with users to track additional requirements and features.
10. Train users on the new system modules and provide required support.
11. Ensuring that all requirements and timeline constraints are met.
12. Install, maintain, and troubleshoot LAN, WAN and Wireless networks.
13. Respond to Helpdesk tickets and provide daily support of network, desktop, software, and hardware for office users.
14. Store, manage, track, organize and maintain documents, adhering to the organization's document lifecycle procedures.
15. Uploading organization's documents to cloud storage to prevent any likelihood of data loss.
16. Reduce paper printing usage in the organization to be eco-friendly and efficient.
17. Prepare monthly (plans & reports) and submit them to the line manager.
    11. Participation in organization periodic meetings.
    12. Investment the self-learning chances and develop the professional relations network.
    13. during work, Follow safety and health instructions.
    14. Submit suggestions and perceptions that will develop the work performed in the organization and inform the concerned employees of any matters that might affect the integrity, impartiality, and reputation of the organization.
    15. Follow the organizational systems, procedures, principles, and values.
    16. Carry out any other relevant task as requested by the line manager.

Qualifications:

Bachelor's degree in IT or any other relevant field.

Experience:

At least 2 years of experience in similar positions.

Prior experience as ERP system Administrator.

Prior experience as system analyst and system tester or in a similar position.

Solid Working knowledge of Odoo ERP System.

Familiarity with programming languages like Python, and Javscript.

Skills:

Advanced level in both written and spoken English (with excellent knowledge of information technology terminology.

Proficient with Microsoft software applications and familiarity with ERP Systems

Strong analytical and problem-solving skills.

Have strong communication skills, with an ability to explain solutions clearly.