Organization: NMO (Nahda Makers Organization)
Location: Aden
Sector: Support
Reports to: Humen Resources and Admin Manager 

About NMO

NMO is a national NGO registered with Yemen’s Ministry of Social Affairs and Labor under registration number 284. Since beginning its work in Yemen in 2012, the organization has supported communities through humanitarian response and sustainable development, working with partners across food security and livelihoods, education and child protection, WASH and health, protection, shelter and CCCM, governance, and skills development.

NMO does not tolerate abuse, exploitation, sexual assault, harassment, bullying or discrimination.

Role purpose

The Coordinator supports the Human Resources and Administrative Manager in running and monitoring organization-wide HR and administrative systems. The role helps ensure consistent use of approved procedures, accurate employee records, effective recruitment and employee support, payroll and benefits coordination, performance management, learning and administrative services.

The Coordinator also provides operational oversight to department units and officers within delegated authority, tracks work plans and deadlines, and may maintain departmental operations during the Manager’s absence when formally delegated. Major decisions and approvals remain with the Department Manager and Executive Management.

Key responsibilities

Policies, compliance and audit readiness

• Apply and monitor approved HR and administrative policies, procedures, forms and workflows.
• Identify practical improvements to procedures and templates, and submit recommendations to the Department Manager for review.
• Prepare HR and administrative records for audits and reviews, follow up on missing evidence, and track the resolution of findings.
• Monitor compliance with conduct, safeguarding, prevention of exploitation and abuse, anti-harassment, conflict-of-interest, confidentiality and data-protection requirements; escalate concerns to the Manager.
• Explain approved procedures to staff without making decisions beyond delegated authority.

Workforce planning and recruitment

• Keep workforce plans, position records, vacancies and staffing changes up to date in coordination with departments and projects.
• Check the completeness and rationale of requests to create, remove, change or reallocate positions before referring them for approval.
• Coordinate job descriptions, reporting lines and organizational records using approved formats.
• Track contract end dates, probation periods, vacancies and anticipated staffing needs, and alert the Manager and relevant teams.
• Support career-path and succession-planning updates and identify risks related to key vacancies.
• Coordinate approved recruitment activities, including advertising, initial screening, tests, interviews, references and candidate communication.
• Review recruitment files for completeness and audit readiness before they are submitted for approval.
• Coordinate draft offers, contracts and related documents after the necessary approvals are obtained.
• Organize onboarding and follow up on employee files and orientation covering policies, conduct, safeguarding, attendance, benefits and reporting lines.
• Track probation reviews and refer decisions to the Manager before deadlines.

Performance management and learning

• Coordinate performance review timelines, forms, reminders and completion.
• Consolidate evaluation results, update records and help managers set objectives and prepare performance improvement plans.
• Monitor improvement plans and escalate delays or missed requirements.
• Gather training needs and support the annual learning plan, training delivery and basic evaluation of results.
• Maintain training attendance and evaluation records, and help staff and managers understand approved procedures and forms.

Payroll, benefits and employee relations

• Review monthly payroll inputs related to attendance, leave, overtime, allowances, deductions, advances and entitlements before submitting them to the Manager.
• Keep payroll, benefit, social-insurance, health-insurance and employee-benefit records current and properly supported.
• Coordinate with Finance and the Payroll Officer to resolve discrepancies and record adjustments in line with delegated authority.
• Ensure approved changes to pay and benefits are reflected accurately in employee records and systems.
• Protect the confidentiality of employees’ personal and financial information.
• Help address routine questions about workplace policies and refer matters requiring decisions to the Manager.
• Record and confidentially follow up on grievances and complaints within delegated authority.
• Coordinate documentation and scheduling for disciplinary processes, investigations or mediation as directed by the Manager and authorized bodies.
• Support staff well-being and a respectful, non-discriminatory workplace.
• Immediately escalate sensitive, high-risk, legally significant or safeguarding-related cases.

Personnel records and administrative services

• Oversee the completeness of paper and electronic employee files, including contracts, evaluations, leave records and other core documents.
• Monitor HR database or HRIS updates and check that information matches approved documentation.
• Track attendance, leave, absences, work hours, contracts, renewals, amendments, promotions, transfers and other employment changes.
• Review draft employment certificates, letters and administrative transactions before they go through the required approvals.
• Coordinate employee departures, clearance, handover, return of organizational assets and file closure with relevant teams.
• Oversee day-to-day administrative services within the department’s scope, including correspondence, document management, meetings, workshops and office services.
• Follow up on maintenance and service requests for head office and field offices, and track them through completion.
• Maintain administrative-service records and clear processes for submitting, following up and closing requests.
• Monitor workplace health, safety and suitability concerns and raise them with the Manager and relevant teams.

Donor support, budgets and reporting

• Prepare HR and administrative information for proposals and budgets, including staffing needs, salaries, allowances and administrative costs, following the Manager’s guidance.
• Organize supporting records for donor requirements, reviews and audits.
• Coordinate responses to data or clarification requests from project teams or donors after the appropriate review and approval.
• Track staff- and project-related compliance requirements and follow up on outstanding items.
• Monitor the department’s operating expenses against approved budgets and prepare periodic summaries for the Manager.
• Prepare payroll and operating-cost allocation schedules with Finance, following the approved methodology.
• Investigate variances or missing support for allocations and raise them for resolution before financial close or reporting.
• Maintain approvals and records for personnel and administrative costs to support traceability and audit readiness.
• Prepare draft monthly and quarterly reports covering areas such as recruitment, contracts, turnover, leave, training, performance, employee relations and administrative services.
• Maintain trackers for vacancies, contracts, probation periods, recruitment, leave, training, pending actions and deadlines.
• Review department performance indicators and data before submitting them to the Manager.
• Identify recurring operational problems and recommend practical improvements to reduce errors and delays.

Coordination and delegated supervision

• Coordinate day-to-day follow-up of the department work plan, track assignments and deadlines, and monitor action items issued by the Department Manager.
• Provide operational and technical oversight, within delegated authority, across personnel administration, payroll and compensation, workforce planning, performance reviews and administrative services.
• Review work quality before submitting outputs to the Manager.
• Coordinate shared matters with departments, projects and field offices.
• Represent the department in assigned coordination meetings, record decisions and follow up on agreed actions.
• During the Manager’s absence, act as Deputy Department Manager only within written delegation and the Delegation of Authority Matrix; refer major or sensitive matters to the Executive Director or other authorized decision-maker.
• Carry out other related duties assigned by the direct supervisor, in line with approved policies and delegated authority.

Required qualifications

Education

• Bachelor’s degree at minimum in Human Resources Management, Business Administration, Public Administration, Operations Management, Law or a related field.
• A relevant master’s degree is preferred.
• Professional training or certification in HR, labor law, performance management, compensation and benefits, HRIS/ERP, safeguarding or professional conduct is preferred.

Experience

• At least 5 years of professional experience in human resources and administrative services; 5–7 years is preferred.
• Practical experience with recruitment, personnel records, contracts, attendance, leave, payroll inputs, performance management, employee relations and administrative services.
• At least 2 years in coordination or supervisory work, or overseeing a team or work unit, is a strong advantage.

Required skills and competencies

Professional and managerial skills

• Integrity, confidentiality, impartiality, accountability and sound professional judgement.
• Accuracy, attention to detail, flexibility and the ability to handle pressure and sensitive matters professionally.
• Strong communication and listening skills, with respect for staff at all organizational levels.
• Planning, organization, prioritization, time management and follow-through.
• Ability to assign tasks, supervise operations and review work quality.
• Ability to prepare reports, trackers, checklists and meeting minutes.
• Strong coordination across departments, projects and field offices, including the ability to act as Deputy Manager within delegated authority.
• Practical knowledge of labor law, HR policies and personnel administration.
• Knowledge of payroll inputs, compensation, benefits and insurance coordination with Finance.
• Ability to coordinate performance reviews, training, improvement plans, employee relations and grievances.
• Ability to prepare audit-ready files and apply donor, safeguarding, confidentiality and data-protection requirements.

Language and computer skills

• Arabic: Full proficiency in speaking and writing.
• English: Very good reading, writing and professional communication skills.
• Proficiency with Microsoft Office, especially Word, Excel and Outlook.
• Ability to prepare reports and trackers and perform basic data analysis using Excel.
• Experience with HRIS or ERP systems, collaboration tools and shared-file management.

Personal competencies

• Initiative, continuous learning and cultural sensitivity.
• Diplomacy and balanced handling of workplace disagreements.
• Ability to build trust and maintain professional relationships.
• Meeting facilitation and delivery of short information sessions.
• Proactive follow-up and management of multiple workstreams.
• Ability to analyze operational problems and recommend practical improvements.
• Familiarity with workforce planning, succession planning and organizational development.
• Knowledge of workplace health and safety, audit and compliance requirements.
• Familiarity with staff-cost allocation and basic project budgeting is an advantage.
• Ability to prepare concise professional correspondence and reports in English is an advantage.
• Familiarity with data analysis and visualization tools, dashboards and simple process automation is an advantage.

About the company

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Job Title: Reporting Assistant
Direct Supervisor: Reporting Officer
Sector: Programes
Location: Aden
Organization: NMO (Nahda Makers Organization)

Purpose of the Position

Daily support for information management and reporting functions within the Programs and Field Operations Department, through providing operational assistance in receiving information and files, preparing, entering or updating data, organizing and archiving records, and developing operational tables, templates, and summaries. This support ensures the availability of well-organized, up-to-date, and readily accessible information for administrative and programmatic reporting and follow-up purposes.

Key Duties and Responsibilities

1. Assist in preparing and compiling various operational and programmatic periodic reports, including weekly, monthly, and quarterly reports, status reports, and periodic updates, in both Arabic and English, by collecting relevant inputs, data, tables, and supporting documents.
2. Support the preparation of project and program interim, final, and thematic reports by preparing required inputs, tables, and annexes and following up on the completion of relevant information.
3. Support the Information Management and Reporting Officer in reviewing and preparing report drafts in accordance with approved templates and requirements, ensuring consistency of the information, tables, and annexes included.
4. Receive, compile, and organize operational and programmatic files, tables, forms, and updates received from projects, teams, and field offices in accordance with approved systems and channels.
5. Enter and update operational and programmatic information and data in approved tables, records, trackers, and files in accordance with relevant instructions and guidance.
6. Conduct initial checks of information and files for completeness, consistency, formatting, and naming, and flag any apparent gaps, discrepancies, or errors.
7. Follow up with projects, teams, and field offices on missing information, data, or clarifications required to complete reports and information products.
8. Prepare and update preliminary tables, follow-up sheets, matrices, numerical summaries, and trackers used to monitor project implementation and support reporting.
9. Assist in preparing annexes, attachments, tables, and supporting documents required for periodic reports, project reports, meetings, and reviews.
10. Support the updating of reporting templates, presentations, basic dashboards, and information products in accordance with approved guidance and tools.
11. Support participation, as needed, in meetings related to reporting requirements with teams, projects, donors, and partners by preparing relevant information, files, and templates and following up on resulting requirements.
12. Update and maintain reporting trackers to ensure that information on report status, inputs, deadlines, and completion remains current.
13. Organize and archive reports, files, reference documents, and supporting documents for projects, programs, and field offices in accordance with the approved naming, versioning, and filing system.
14. Support the preparation of presentations, information materials, tables, and summaries required for meetings, reviews, and management and programmatic updates.
15. Contribute to the development and improvement of information and reporting tools, trackers, and dashboards, including authorized development and enhancement activities within the scope of assigned responsibilities.
16. Maintain the confidentiality and protection of information and documents, comply with relevant organizational policies, procedures, and standards, and report any information or documentation errors or risks through approved channels.
17. Perform any other duties related to the nature of the position as required and directed by the direct supervisor.

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, Statistics, or any other field relevant to the requirements and nature of the position.

Experience

 1 to 3 years of relevant professional experience, including at least one year of hands-on experience in data entry, information organization and record management, reporting support, or structured administrative and office operations. Experience within humanitarian, development, or similar organizations is highly desirable.

Equivalent Experience:

Completion of at least 30 hours of vocational or professional training in fields relevant to the position, in addition to a minimum of one year of relevant work experience in the required areas.

Required Skills

1. Strong time management, prioritization, regular follow-up, and daily coordination with multiple stakeholders, along with effective management of documents, records, and tracking tools.
2. Proven ability to prepare and update trackers, compile inputs, support reporting processes, maintain document control and version management, organize folders and files, conduct initial information quality reviews, and effectively utilize office applications, spreadsheets, and operational databases.
3. Excellent command of Arabic, both written and spoken, and at least very good proficiency in English, particularly in handling templates, spreadsheets, correspondence, and basic reporting.
4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, with a good practical understanding of Power BI or similar data visualization tools, as well as electronic data collection and form management tools when required.

Core Values and Personal Competencies

1. emonstrated flexibility, the ability to work effectively under pressure, strong learning agility, and a professional, composed approach to managing multiple tasks and follow-ups simultaneously.
2. Ability to organize operational meetings, prepare meeting minutes and action points, and follow up with teams to ensure the timely completion of required inputs and deliverables.
3. Knowledge of Project Cycle Management (PCM), as well as basic proficiency in Power BI or advanced Excel, and an understanding of document classification and archiving principles, is considered an asset.
4. Excellent command of the English language, both written and verbal.
5. Familiarity with cloud storage solutions, version control practices, and organizational systems used for documentation, tracking, and information management is considered an added advantage.

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Job Title: Site Supervisor
Direct Supervisor: Project Officer
Sector: Food Security and Livelihoods (FSL)
Location: Multiple Cities (Lahj,Abyan)
Organization: NMO (Nahda Makers Organization)

Purpose of the Position

1. Provide on-site supervision of project implementation activities in accordance with the approved drawings, technical specifications, and bills of quantities.
2. Ensure the quality of works executed and their compliance with technical standards and project requirements, while monitoring work progress against the approved implementation schedule.
3. Coordinate with contractors and relevant stakeholders, prepare periodic technical reports, and document work progress, site observations, and field findings.

Key Duties and Responsibilities

• Provide daily supervision and monitoring of site activities to ensure implementation is carried out in accordance with approved drawings, technical specifications, and bills of quantities.
• Ensure that all executed works meet the required quality standards, technical specifications, and project requirements.
• Monitor work progress against the approved work plan and schedule, identify any delays or constraints, and report them to the direct supervisor for appropriate action.
• Review completed works and measured quantities on site and verify their compliance with bills of quantities and contractors’ submitted payment certificates.
• Supervise the rehabilitation and construction works of irrigation canal gates.
• Monitor excavation, backfilling, concrete works, stone masonry works, rehabilitation, and maintenance activities in accordance with the project scope.
• Monitor materials used on site and ensure their compliance with technical specifications, including the approval of material samples when required.
• Conduct field measurements and verify levels, dimensions, and alignments in accordance with approved drawings.
• Ensure the contractor’s compliance with occupational health and safety requirements and environmental regulations throughout project implementation.
• Monitor compliance with environmental and social requirements during implementation and minimize any adverse impacts on communities and property.
• Coordinate with contractors, beneficiaries, and local communities to address technical and site-related issues.
• Coordinate with local communities, local authorities, and beneficiaries to facilitate project implementation and resolve field-related challenges.
• Document implementation progress through daily and weekly reports, photographs, measurements, and inspection and handover records.
• Participate in the inspection and acceptance of completed works and ensure that identified defects and observations are adequately addressed.
• Prepare and submit periodic technical reports on work progress, achievement rates, executed quantities, observations, and recommendations.
• Review drawings, bills of quantities, and technical specifications, and propose appropriate solutions to issues arising during implementation.
• Follow up on the implementation of instructions issued by the Project Officer and ensure the contractor’s compliance with them.
• Participate in site meetings with contractors and relevant stakeholders, and follow up on the implementation of agreed decisions and recommendations.
• Contribute to the preparation of meeting minutes, handover certificates, variation orders, and technical memoranda as required.
• Perform any other project-related technical duties assigned by the Project Officer.

Required Qualifications

Education

• Bachelor’s degree in Civil Engineering

Experience

• Minimum of three (3) years of professional experience as a Civil Engineer or Water Engineer, preferably in field supervision, and the implementation or rehabilitation of construction and infrastructure projects.

Required Skills

1. Ability to read and interpret engineering drawings and technical specifications.
2. Ability to review and analyze Bills of Quantities (BoQs) and verify executed quantities and completed works.
3. Ability to conduct field measurements and verify levels, dimensions, and alignments.
4. Ability to monitor the quality of implementation and ensure compliance of completed works with approved drawings and technical specifications.
5. Ability to prepare technical reports and maintain accurate field documentation of project activities.
6. Strong coordination, communication, and interpersonal skills, with the ability to work effectively with contractors, project teams, beneficiaries, and other stakeholders.

Core Values and Personal Competencies

1. Commitment, accountability, and a strong sense of responsibility.
2. Integrity, transparency, and adherence to professional ethics.
3. Teamwork and the ability to collaborate effectively with diverse stakeholders.
4. Strong communication skills and the ability to work effectively within multidisciplinary teams.
5. Excellent presentation, negotiation, and persuasion skills.Strong problem-solving abilities and sound decision-making skills in field environments.
6. Effective organizational and time management skills, with the ability to work under pressure and meet deadlines.
7. Flexibility and adaptability to changing field conditions and operational requirements.

About the company

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Position Title : Hotliner

Department: MEAL

Duty Station: Aden

Reporting To: AAP Officer, MEAL manager

Job Purpose

The hotliner works under the responsibility of the AAP Officer and manages the Hotline established in the targeting Community and schools.

She/he is the primary interface to all affected population that use the hotline as a CFM tool.

She/he needs to be fully familiar with the services provided by UNHCR Partner (Nahda Makers Organization) and with the implementing activities, in order to provide proper information to the callers.

Key Responsibilities

• Answer all incoming calls to the hotline, treating all callers with respect, courtesy, sensitivity, and strict confidentiality.
• Provide direct and immediate responses to beneficiary inquiries whenever possible, based on available reference materials (e.g., FAQs) about the organization's activities and programs.
• Ensure accurate and timely recording of all call details in the standard log/form according to the Complaints and Feedback Mechanism (CFM) SOPs. 
• Liaise with relevant staff in different departments to ensure proper follow-up and referral of inquiries and complaints.
• Liaise directly with the AAP Officer regarding all complaints reported through the hotline.
• Contribute to conducting awareness sessions for staff and beneficiaries on CFM and PSEA upon request.
• Support the AAP Officer to improve the implementation of FGD, KII, surveys, DDM & PDM in targeted locations.
• Prepare monthly and quarterly reports of complaints, suggestions, and feedback mechanism.
• Supervise the process of data collection from the field by daily pay agents and conduct data analysis.
• Comply with the organization's policies and practices regarding the Code of Conduct and other relevant policies and procedures.
• Preparation of requests and the team's field visit plans to the direct manager.
• Participation in MEAL distributions.
• Collection of lessons learned during the project and discuss with the line manager.
• Contribution in internal periodic meetings and events as well as representing the organization.
• Investing in learning opportunities and resources and work on self- learning and complying with the systems, procedures, principles and institutional values followed in the organization.
• Conducting other related duties according to the request of the direct supervisor.

Coordination and Reporting:

• Collaborate with relevant teams to ensure timely follow-up on complaints and feedback.
• Track the resolution of cases and provide updates to community members as appropriate.
• Assist in compiling regular reports on hotline activity, including trends, common issues, and feedback received.
• Support the analysis of data to identify areas for improvement in programs or services.
• Support the CARM officer in analysing the CARM suggestions and complaints received and preparing Bi-weekly and monthly reports
• Contribute to the documentation of CARM lessons learned.

Required Qualifications and Experience

Education

• A College qualification in communications, customer care, community development or other related fields

Skills and Experience

• Minimum 2–3 years of experience in Accountability or MEAL.
• Excellent communication and active listening skills.
• Strong interpersonal skills with the ability to remain calm and professional under pressure.
• Effective multi-tasking and prioritization skills are necessary.
• Good communication skills including knowledge of spoken and written English.
• Good data management skills (collection & analysis)
• Report writing skills.
• Intermediate computer literacy.
• Good judgment and commitment to adhere to NMO policies
• Strong ability to work with and deal with diverse individuals’ Cultural sensitivity and ethical practice

Languages

• Fluency in at least two of the following languages: Somali, Tigrinya, Amharic, or Oromo. )Preference will be given to candidates who are proficient in more than two of these languages).

General

• Comply with NMO policies and practice with respect to code of conduct and other relevant policies and procedures.
• Ensure compliance with security procedures and policies as determined by the organization.

About the company

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

POSITION DESCRIPTION: Deputy Project Manager

KEY RESPONSIBILITIES:

• Lead the overall management of the project cycle, including planning, execution, monitoring, and closure, in alignment with the approved proposal, donor agreements, and NMO’s operational standards.
• Lead the design and implementation of protection interventions tailored specifically to IDPs, Refugees and Asylum Seekers, ensuring alignment with international protection standards and advocacy for their rights and inclusion.
• Oversee project budget management, ensuring spending is within approved limits and aligned with NMO’s financial policies and donor guidelines.
• Represent NMO in relevant external coordination platforms, including sector clusters and working groups related to protection and assistance.
• Foster and maintain effective working relationships with all project stakeholders including IPNA, Local authorities, and refugee community leaders.
• Supervise project staff and community committees in accordance with NMO’s HR policies, including performance evaluations and professional development.
• Ensure full compliance with internal policies and donor regulations, maintaining organized and audit-ready records for all project justifications.
• Oversee field-level project activities in targeted locations including Aden & Mukalla registration centres, ensuring compliance with technical standards and humanitarian principles.
• Ensure project implementation is aligned with donor requests, reporting timelines, and compliance requirements.
• Coordinate closely with internal departments (HR, Finance, Procurement, Admin, and Communication) to ensure cross-functional support and smooth project delivery.
• Ensure submitting high-quality narrative reports (weekly, monthly, quarterly, and final) with support of reporting officer and contribute to financial reporting.
• Monitor project expenditures and variances, flagging anomalies or risks to finance and program leadership for corrective action.
• Participate in the development of financial forecasts, budget revisions, and procurement plans for technical equipment and supplies.
• Review and approve financial requests and transactions within delegated authority, ensuring appropriate supporting documentation.
• Coordinate with logistics and procurement teams to ensure timely acquisition of goods, such as IT equipment for ID card issuance.
• Facilitate project start-up, mid-term reviews, and closure processes, ensuring thorough documentation and stakeholder engagement.
• Ensure updating weekly and monthly updates files of NMO’s Project Management Tools to ensure timely delivery of activities against set targets.
• Ensure accurate collection and validation of data on project indicators, promoting accountability through community feedback mechanisms.
• Address and close audit findings related to project implementation in a timely and accountable manner.
• Ensure clear task delegation and adherence to NMO’s code of conduct, safeguarding standards, and disciplinary procedures.
• Maintain updated documentation of project files, proposals, and modifications through the NMO archiving platform.
• Deliver any task requested by line manager.

POSITION REQUIREMENTS:

• Bachelor’s degree in a relevant field (social sciences, development studies, or management) with strong project management and leadership skills.
• Minimum of 2-3 years of experience in designing and managing Protection projects.
• Experience in Refugees and Asylum Seekers context will be an added value.
• Sound experience in budget management and financial oversight.
• Excellent communication skills in native Arabic and professional written/spoken English.
• Strong influencing skills and experience in advocacy for refugee rights.
• Flexible and able to work under pressure in challenging field environments.
• Demonstrable experience in Monitoring and Evaluation (MEAL) and beneficiary accountability.
• Analytical skills and experience in developing project proposals across different sectors.
• Experience in supervising field staff, providing capacity-building training, and maintaining a supportive working style.
• Proficiency in computer skills and smart data collection tools (e.g., Kobo), with a commitment to data confidentiality.

About the company

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

POSITION DESCRIPTION: OPERATIONS COORDINATOR (REFUGEE PROTECTION)

KEY RESPONSIBILITIES:

Program Leadership & Field Coordination

• Lead and support the overall qualitative and timely implementation of all refugee protection field activities in the area of responsibility, ensuring the achievement of targets and high-quality performance.
• Supervise and provide leadership and support to the field teams, including Case Management Supervisor, Community Workers, lawyers, and Education staff, ensuring best practice standards and the safety of beneficiaries.
• Support the Project Manager by providing administrative and organizational assistance, executing directives, and coordinating activities across different teams to ensure smooth project progress.
• Closely coordinate with local authorities and stakeholders to assure smooth access and implementation of activities within the refugee communities in Mukalla.
• Strengthen and ensure communication among field teams, ensuring an integrated link between the various project components (Protection, IPNA, Legal, CBI, and Maintenance).
• Timely flag challenges or constraints during field implementation to the Protection Officer and Project Manager, providing suitable solutions and mitigation measures.

Operations & Logistics Management:

• Facility Oversight: Oversee and supervise the Community Center’s daily operations, ensuring it serves as a safe and functional hub for refugee protection, registration support, and community engagement.
• Resource Planning: Identify and raise the administrative and logistical needs of the Community Center, ensuring that all facility requirements (maintenance, utilities, stationery, and equipment) are met to maintain uninterrupted services.
• Fleet & Movement Management: Share and manage monthly/weekly movement plans, ensuring the cost-effective and secure use of available project resources and vehicles. Coordinate field teams’ movements on the ground to ensure staff security and adherence to safety protocols.
• Supply Chain & Procurement: Support the procurement process for field activities by preparing technical specifications for required goods and services, ensuring compliance with NMO and donor procurement guidelines.
• Asset & Inventory Control: Maintain an updated inventory of all project assets and supplies at the field level, conducting regular physical counts and ensuring proper storage, maintenance, and tracking of equipment.
• Logistical Support for Distributions: Lead the logistical planning for any in-kind or cash distributions (CBI), including site selection, crowd control planning, and transportation of materials to distribution points.
• Vendor Coordination: Liaise with local vendors and service providers (maintenance, security, transport) to ensure timely delivery of services and resolve any operational bottlenecks.

Protection & Technical Support:

• Work with the CBI Assistant to facilitate emergency cash assistance for refugees by providing verified beneficiary lists based on established vulnerability criteria.
• Support the Legal Coordinator to ensure that lawyers provide quality legal assistance and conduct effective awareness-raising sessions for refugees.
• Support the Protection Officer in drafting monthly work plans and movement schedules to ensure a consistent field presence and permanent monitoring of activities.
• Maintain and strengthen relationships with community leaders and refugee committees through regular field visits to maintain access and identify emerging protection issues.
• Provide capacity building on the use of smart data collection tools (such as Kobo) to field staff in coordination with Data Management teams.
• Monitor and support community outreach volunteers in their mobilization efforts, case referrals, and the flagging of protection risks in the targeted areas.

HR & Reporting:

• Follow NMO HR procedures for all field staff, including recruitment support, leave management, performance monitoring, and ensuring a full understanding of project objectives.
• Ensure timely and accurate reporting of all field-level protection activities to the Reporting and MEAL Officers.
• Perform any other tasks necessary for project implementation as requested by the Project Manager.

POSITION REQUIREMENTS:

• Education: Bachelor’s degree in Social Sciences, Management, International Development, or a related field. A certification in Humanitarian Logistics or Supply Chain Management is a plus.
• Experience: Minimum 2-3 years of experience in coordinating field operations, specifically in Protection and Case Management for Refugees. Experience in field-level logistics and asset management is highly desirable.
• Leadership: Proven experience in supervising multi-disciplinary teams (Community Workers, Education staff, Lawyers) in high-pressure or challenging environments.
• Technical Skills: Strong knowledge of refugee protection principles, humanitarian standards (Sphere), and experience with smart data collection tools (Kobo). Familiarity with humanitarian logistics software or inventory management systems.
• Coordination: Excellent ability to coordinate with local authorities and represent the organization in field-level meetings.
• Languages: Fluency in Arabic and excellent written and spoken English.
• Personal Attributes: High flexibility, strong problem-solving skills, and the ability to work under pressure while maintaining a supportive working style for the team.

About the company

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

• Position Title: Field AAP Assistant
• Department: MEAL
• Duty Station: 1 for Aden–Basateen - 1 for Hadramout Mukalla
• Reporting To: AAP Officer, MEAL manager

General Purpose of the Position

The field AAP assistant will assist the team in tracking progress of key indicators and provide timely reports to the accountability and MEAL Unit. He/She will be responsible for data gathering, collation, and reporting activities of the intervention and project activities.

The role of the field AAP assistant is to support the AAP Officer in the implementation of the M&E work plan and contribute to achieving and improving the quality of the program/project. He/She is responsible for carrying out accountability and MEAL activities in the field.

In addition, the field AAP assistant will be responsible for receiving complaints and feedback during the project period where also his / her main role is to record and follow up on addressing the cases following the donor and internal CFM mechanism, documenting and properly registering all cases in line with the established accountability procedures. He/She will ensure timely communication of feedback to beneficiaries and regularly report and submit compiled data and cases to the direct supervisor

Main Responsibilities and Tasks

•  Work closely with the MEAL Officer to establish mechanisms for quantitative and qualitative data collection tools to ensure all MEAL requirements are met, including field monitoring.
•  Plan and conduct field visits to monitor compliance with humanitarian standards, assess progress in activity implementation, evaluate service quality, and collect feedback and comments from beneficiaries.
•  Collect data and conduct individual interviews and focus group discussions with beneficiaries to assess community satisfaction and follow up on the response to complaints.
•  Monitor data quality and track the progress of project activities.
•  Conduct regular field visits to ensure the quality and accuracy of collected data and to monitor progress of project activities.
•  Participate in needs assessments by contributing to field surveys during the project design phase.
•  Conduct baseline, end-line, and final evaluation surveys, including those required for projects, to measure levels of change.
•  Verify beneficiary lists and submit verification reports to the line manager and project team.
•  Participate in raising awareness among beneficiaries about complaints and feedback mechanisms and available channels.
•  Receive complaints through the hotline and document them within the established Complaints and Feedback Mechanism (CFM).
•  Collect and enter data for MEAL activities, including distribution monitoring and post-distribution monitoring (PDM).
•  Conduct regular field visits to collect quantitative and qualitative monitoring data through individual interviews, group discussions, and direct observations to improve the quality of project activities.
•  Conduct field visits to open complaint boxes and collect complaints and feedback from beneficiaries and non-beneficiaries at intervention sites and during MEAL activities.
•  Act as a focal point for the complaints and feedback response mechanism by receiving complaints, recording them, and sharing them weekly with the MEAL Officer.
•  Invest in learning opportunities and resources and work on self-development and professional capacity building.
•  Provide suggestions and feedback that enhance organizational performance and inform relevant people of any issues that may affect the integrity, impartiality, or reputation of the organization.
•  Comply with the organization’s systems, procedures, principles, and institutional values.
•  Perform any other related tasks within the scope of the role as requested by the line manager.

Coordination and Reporting:

•  Collaborate with relevant teams to ensure timely follow-up on complaints and feedback.
•  Track the resolution of cases and provide updates to community members as appropriate.
•  Assist in compiling regular reports on hotline activity, including trends, common issues, and feedback received.
•  Support the analysis of data to identify areas for improvement in programs or services.
•  Support the AAP officer in analysing the CARM suggestions and complaints received and preparing Bi-weekly and monthly reports
•  Contribute to the documentation of CARM lessons learned.

Required Qualifications and Experience

Education

Bachelor’s degree in social work, Law, Human Rights, or a related field.

Skills and Experience

•  Minimum 2–3 years of experience in Accountability or MEAL, with solid knowledge of M&E concepts and methodologies (quantitative & qualitative), and proven experience in data collection, collation, analysis, and report writing (Mobile Data Collection is a strong advantage).
•  Strong data management and analytical skills, including strategic, critical thinking, and the ability to translate findings into clear, evidence-based reports.
•  Excellent communication and active listening skills, with good command of spoken and written English, and the ability to effectively engage with diverse individuals while maintaining cultural sensitivity and ethical practice.
•  Strong interpersonal skills with the ability to remain calm and professional under pressure, effectively multitask, prioritize, and work both independently and within a team.
•  Proficiency in Microsoft Office applications (Outlook, Excel, PowerPoint, and Word) and the ability to organize and manage information efficiently.
•  High level of professionalism and organizational capacity, demonstrating motivation, creativity, maturity, flexibility, team spirit, and commitment to the aims, values, and principles of the organization.

Languages

•  Fluency in the following languages: Somali, Tigrinya, Amharic, or Oromo. )Preference will be given to candidates who are proficient in more than two of these languages).
•  Professional working level in Arabic and English languages.

General

•  Comply with NMO policies and practice with respect to code of conduct and other relevant policies and procedures.
•  Ensure compliance with security procedures and policies as determined by the organization.

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Job Title : Protection Officer                                

Reporting to : Deputy Project Manager / Project Manager                                                          

Location:

• 1 for Aden–Basateen, Hadramout (Mukalla/Sayoun) ,                                                   
• 1 for Lahj (Kharaz Camp)  

Job Purpose                                                                                                                                    

The Protection Officer will support NMO’s protection programming by ensuring quality implementation of protection activities, strengthening case management, community based and protection monitoring systems, and contributing to evidence-based analysis, reporting, and advocacy.

Key Responsibilities                                                                                                                       

• Update SOPs and formats in collaboration with the UNHCR Protection Unit for case management and protection monitoring.
• Build staff capacity on case management and protection monitoring for CP, SGBV, and PwSN.
• Train and coach key protection staff on the management of community-based protection activities.
• Develop a standard training package, including basic protection, protection mainstreaming, case management principles and steps, CP, GBV, and Psychological First Aid (PFA), for all project staff.
• Strengthen the project team’s capacity to meet protection and gender minimum standards.
• Provide mentoring to staff on protection technical aspects, database use, and adherence to data protection protocols.
• Coach and support the team in using reporting and case management tools (BIA, BID, GBV intake forms, etc.) in an informed manner to improve data quality and consistency.
• Provide ongoing protection analysis (including conflict analysis, gender, and risk management) and lessons learned to inform the Project Manager, Deputy Project Manager and Programs manager for improved program development and advocacy.
• Support analysis and reporting of collected data from both case management and protection monitoring activities.
• Review monthly case management lists proposed for cash assistance.
• Review case management intake forms to ensure quality and completeness, and monitor follow-up systems post-referrals (internal and external).
• Conduct field monitoring and ensure data protection procedures are followed by Protection and other NMO staff handling confidential data.
• Ensure proper rollout and review of hotline services and complaints and feedback mechanisms.
• Participate in partner and technical meetings related to refugees and asylum seekers.
• Support the Reporting Officer in supervising monthly uploading of activity information datasets, including random data cross-checks.
• Draft and edit protection trend analysis reports based on project data when requested.
• Training/capacity building on case management and protection monitoring for project staff and volunteers.
• Review and/or develop SOPs for case management, referral pathways, and protection monitoring.
• Support report writing, data analysis, and provision of protection trend analysis.
• Coach and support project staff in using case management and reporting tools.
• Enhance the access of PoC to protection mechanisms available in the country through information campaigns and specific thematic surveys, implementation of systematic protection monitoring through static and mobile protection monitoring or outreach teams, and referral for protection services.
• Provide direct assistance to vulnerable PoC through a comprehensive case management package for PwSN, SGBV, CP case workers, and legal officer if needed.
• Identification and issuance of vulnerable refugees and asylum seekers for cash grant support.
• With the legal officer, ensure systematic monitoring of detention centers and detention conditions to assure freedom of movement for refugees and access to juridical assistance for detainees or PoC at risk of detention.
• Livelihood opportunities for refugees who are recipients of cash grants: promote self-reliance of PoC by facilitating the enrolment of refugees into long-term and short-term formal technical and vocational training for refugee youth, and providing soft skill sessions for SGBV survivors and PwSN aimed at greater community (re)integration and reduced vulnerability.
• Ensure strengthening and expansion of community mobilization by working with refugee and asylum seeker communities to ensure refugees’ and asylum seekers’ participation and a community-based approach.
• Increase the level and quality of civil registration and civil status documentation of PoC.
• Enhance refugees’ access to durable solutions, including exercising their right to return through Assisted Spontaneous Return (ASR).

Required Qualifications and Experience                                                                                      

Education                                                                                                                                         

• Bachelor’s degree in Social Work, Psychology, Law, Human Rights, or a related field.                                                    

Experience                                                                                                                                      

• Minimum 3–5 years of experience in protection programming in humanitarian or development contexts.
• Proven experience in GBV and/or child protection case management is required.
• Experience working with displaced populations is an asset.                                                 

Skills                                                                                                                                                

• Experience in protection case management (GBV, Child Protection, PWSN) using ethical and survivor-centered approaches.
• Ability to identify protection risks, conduct assessments, and manage referrals.
• Strong communication, counselling, and community engagement skills.  
• Good reporting, documentation, and basic data management skills.        
• Ability to work under pressure and in field-based environments.                                                

Languages                                                                                                                                       

• Excellent English (written and spoken)                                           

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Job Title : PwSN Case Management Supervisor                                                         

Reporting to : Protection Officer                                                                                                                

Location: Aden                                                                                                                         

Job Purpose                                                                                                                                    

The PwSN Case Management Supervisor is responsible for leading and supervising the delivery of comprehensive, high-quality case management services for Persons with Specific Needs (PwSN) in line with context-specific SOPs aligned with UNHCR global PwSN standards. The role ensures effective identification, assessment, planning, referral, and follow-up of complex PwSN cases using an Age, Gender and Diversity (AGD) approach, ensuring equitable access to protection services and durable solutions.

Key Responsibilities    

• Supervise and support PwSN case workers in the provision of comprehensive case management services.
• Ensure accurate identification, registration, and prioritization of PwSN cases, including unaccompanied elderly, persons with disabilities, and individuals with severe mental or physical conditions.
• Review and validate case files, case plans, referrals, and follow-up actions to ensure quality, completeness, and adherence to SOPs.
• Provide technical guidance on managing complex and high-risk PwSN cases.
• Ensure consistent application of context-specific SOPs aligned with UNHCR PwSN global standards.
• Support the review, adaptation, and dissemination of PwSN SOPs and case management tools.
• Ensure confidentiality, informed consent, and data protection protocols are strictly applied.
• Oversee door-to-door protection monitoring and socio-economic assessments to identify PwSN and emerging protection risks.
• Ensure assessments integrate AGD considerations and inform tailored case planning and referrals.
• Analyze trends and protection risks affecting PwSN to inform program adjustments.
• Ensure timely and effective referrals to internal and external services, including:
• Health care and MHPSS                                                                                         
• Legal assistance and civil documentation                                                             
• Cash-Based Interventions (ECA and MPCA)                                                          
• Alternative care and specialized support services                                                 
• Coordinate care arrangements for unaccompanied elderly and persons with severe mental disabilities in line with protection standards.
• Support identification and follow-up of durable solutions for PwSN.                   
• Provide coaching, mentoring, and on-the-job training to PwSN case workers.
• Support staff capacity building on PwSN standards, AGD, case management principles, PFA, and referral mechanisms.
• Promote staff wellbeing and support in managing high-stress and sensitive cases.
• Contribute to protection reporting, case management statistics, and trend analysis.
• Coordinate with protection teams, psychologists, health partners, and external service providers.
• Participate in coordination meetings related to PwSN, protection, and MHPSS.

Required Qualifications and Experience                                                                                      

Education                                                                                                                                         

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field (Master’s degree preferred)                     

Experience                                                          

• Minimum 4 years of experience in protection or case management programming
• Strong experience working with PwSN and complex protection cases
• Prior experience with UNHCR-funded projects and SOP-based case management preferred
• Experience supervising or mentoring case workers                                    

Skills                                                                                                                                                

• Strong analytical, supervision, and decision-making skills                      
• Knowledge of UNHCR PwSN standards and AGD approach                    
• Ability to manage sensitive information and high-risk cases                                          

Languages                                                                                                                                       

• English is an asset.        

NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

Job Title : CP, GBV Case Management supervisor                    

Reporting to :  Protection Officer                                                                                                          

 Location: 1 Aden, 1 Mukalla , 1 Kharaz                                                                                                                                                       

Key Responsibilities                                                                                                                                    

• Monitor and supervise the process of identification / assessment of CP, cases and GBV survivors by CBPNs.
• Supervise the activities related to Individual Case Management (ICM) for persons of concern in the location of intervention, in accordance with case management steps and with relevant tools and procedures.
• Support and manage CBPNs in their daily individual/collective PSS/PSFA activities and awareness raising activities.
• Undertake field visits to provide technical guidance to CBPNs, as well as regularly monitor the-progress of protection activities.
• Ensure all case management forms are up-to-date and approved by the Protection officer.
• Ensure that all cases are filed, and that information is reported in detail about the case, background, case plan, follow-up and actions taken.
• Ensure that the data registered in the files is safe and kept confidential.
• Take regular samples of intake and assessment forms, checking on the quality and completeness of the case management records and facilitate regular case audits by the Protection officer.
• Ensure all data is systematically provided to the IM team.                                                    
• Develop and maintain up-to-date service mapping of the service providers operating in the area and take proactive steps to be informed about available services.
• Take the lead on internal and external referrals according to established referral pathways and maintain a referral tracker to keep an overview of ongoing and closed referrals.
• Develop and maintain effective working relationship with stakeholders, including partner agencies, community leaders and service providers in the target areas for follow-up and information sharing.
• Hold regular mentoring and coaching sessions of CBPNs based on identified needs and gaps.
• Flag any technical shortcomings to the Protection officer and facilitate trainings and on-the-job coaching to social workers.
• Communicate regularly with teams for updates on achievements and challenges.
• Present ECA cases for approval to the Protection officer and ensure follow-up with beneficiaries throughout the cash transferring process to confirm receipt of financial assistance, as part of the ICM, in a timely manner.
• Coordinate hotline staffing plan among CMS and all CBPNs for the location to ensure around-the-clock availability for beneficiaries.
• Ensure accurate quality reporting on the activities, on weekly/ monthly basis.
• Maintain regular and positive collaboration with the colleagues to harmonize approaches and methodologies of response.
• Share challenges and best practices and ensure that protection is mainstreamed into the other sectors of intervention.
• Provide input on protection trends based on case management data and feedback.
• Any other task assigned by the protection officer.                                                               

Required Qualifications and Experience                                                                                                 

Education                                                                                                                                                   

• Bachelor’s degree in in social services.                                                                                  

Experience                                                                                                                                                 

• Minimum 2- 3 years of professional experience working as Social Worker in Yemen, in particular case management for CP, GBV.
• Demonstrated familiarity with case management principles, standards and procedures, include relevant roll-out of SOPs for different protection typologies.
• Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways.                                

Skills                                                                                                                                                           

• Strong collaboration, representation and negotiation skills.                                          
• Demonstrated leadership and interpersonal skills.                                             
• Excellent computer skills (proven computer literacy).                                       
• Demonstrated experience in staff supervision.                                                 
• Strong experience with monitoring tools and systems relevant to case management.                      

Languages                                                                                                                                                                                          

• Proficiency in English is considered an added advantage.